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Dynamic Solutions Systems offers
free, unlimited phone and email support for all of our customers. We
have a strong staff of highly experienced people ready to answer any
question related to using the system at any time.
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Check Our FAQs Page. Before
contacting Dynamic Solutions Systems product support, please check our
FAQs page to see if the
particular problem you need help with is covered there.
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Check For Updates. As part of our
continuous product improvement program, Dynamic Solutions Systems
provides updates to our software and firmware releases. Check your
product to see if you are using the latest firmware and/or software.
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MicroBase. If you have a problem
with MicroBase or MicroBase professional, please email us at
applications and include the following information:
 | MicroBase version and serial
number.
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| PC model and operating system
version.
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| Description of the problem.
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Balancing If you have a problem
performing a balance job, please email us at
applications and include the following information:
| Type of balancing equipment used
including firmware version.
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| Description of the problem.
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| Type of balancing job (A/C model,
prop balance, helicopter track/balance, etc.).
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| Target component (Propeller, Main
Rotor, Tail Rotor, etc.). |
| If you can supply us with a copy
of your balance history, we can very often find the exact cause of
the problem you are having. |
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Product Support For product support
on any of Dynamic Solutions Systems products, you can contact our
support staff at
product support.
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Bug Reports We encourage our
customers to report any problems or suggestions relating to our
products. Please email us a description of the problem at
suggestions and include any additional information which might be
helpful in reproducing the problem such as:
| Product model affected.
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| What equipment the product is
being used with.
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| What operations lead up to the
problem.
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